The Highlands Guest Care Center
9009 Forest Ln, Dallas, TX 75243 · Dallas County
For-profit · 116 certified beds · 62% occupancy · (972) 783-1771
The U.S. government (CMS) rates The Highlands Guest Care Center 1 out of 5 stars overall — much below average. Its nurse staffing is at or above the Texas median. Inspectors cited it for 4 immediate-jeopardy findings in recent inspection cycles.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-08-09. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality — and the number pay-to-play referral sites rarely show you.
3.32 nurse hours per resident per day. 2% above the Texas median of 3.27.
Safety & compliance flags
No CMS warning flags on record.
Recent inspection findings
The specific problems state inspectors cited — the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Potential for harmTag F0550 · Dec 30, 2025Corrected Jan 10, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
- Minimal harmTag F0732 · Dec 30, 2025Corrected Jan 10, 2026
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
- Immediate jeopardyTag F0600 · Apr 14, 2025ComplaintCorrected Apr 16, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
- Immediate jeopardyTag F0689 · Apr 14, 2025ComplaintCorrected Apr 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
- Immediate jeopardyTag F0697 · Apr 14, 2025ComplaintCorrected Apr 16, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
- Immediate jeopardyTag F0777 · Apr 14, 2025ComplaintCorrected Apr 16, 2025
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
- Potential for harmTag F0908 · Apr 14, 2025ComplaintCorrected Apr 16, 2025
Keep all essential equipment working safely.
Environmental Deficiencies
- Potential for harmTag F0656 · Feb 19, 2025ComplaintCorrected Mar 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0686 · Feb 19, 2025ComplaintCorrected Mar 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
- Potential for harmTag F0558 · Oct 10, 2024ComplaintCorrected Nov 8, 2024
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Showing the 10 most recent and serious of 24 findings. See the full inspection history on Medicare.gov.