Normandy Terrace Nursing & Rehabilitation Center
841 Rice Rd, San Antonio, TX 78220 · Bexar County
For-profit · 320 certified beds · 35% occupancy · (210) 648-0101
The U.S. government (CMS) rates Normandy Terrace Nursing & Rehabilitation Center 1 out of 5 stars overall — much below average. Its nurse staffing is 8% below the Texas median. It currently carries a federal abuse-warning icon. Inspectors cited it for 6 immediate-jeopardy findings in recent inspection cycles.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-08-09. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality — and the number pay-to-play referral sites rarely show you.
3.01 nurse hours per resident per day. 8% below the Texas median of 3.27.
Nursing staff turnover: 95.8% · RN turnover: 92.9%
Safety & compliance flags
- Federal abuse warning icon
Recent inspection findings
The specific problems state inspectors cited — the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Immediate jeopardyTag F0689 · Aug 18, 2025ComplaintCorrected Aug 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
- Potential for harmTag F0677 · May 21, 2026ComplaintCorrected Jun 12, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
- Potential for harmTag F0684 · May 21, 2026ComplaintCorrected Jun 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
- Potential for harmTag F0842 · May 21, 2026ComplaintCorrected Jun 12, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0558 · Feb 23, 2026ComplaintCorrected Mar 27, 2026
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
- Potential for harmTag F0880 · Nov 25, 2025ComplaintCorrected Nov 30, 2025
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Potential for harmTag F0552 · Jul 25, 2025ComplaintCorrected Aug 4, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
- Potential for harmTag F0880 · Jul 25, 2025ComplaintCorrected Aug 4, 2025
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
- Potential for harmTag F0552 · Apr 24, 2026ComplaintCorrected May 15, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
- Potential for harmTag F0695 · Apr 24, 2026ComplaintCorrected May 15, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Showing the 10 most recent and serious of 49 findings. See the full inspection history on Medicare.gov.
Ownership
Part of the Creative Solutions In Healthcare chain (149 facilities), chain average overall rating 2.2★.